On Thursday, 31 October 2018, with the presence of a member of the Board of Directors of Asharqia Chamber, Dhari bin Abdulrahman Al-Otishan, Asharqia Chamber, in its headquarter, ended the sixth phase of the initiative to train 3000 young men and women through providing them with many skills and knowledge required for new jobs that is approved by the Council of Ministers for mandatory settlement in 12 economic activities that are limited to Saudi citizens only.
The program was launched on Monday, October 29, entitled "Effective Excellence in Customer Service."
Al-Otishan said that the trainees got training hours over three consecutive days with 15 training hours. The chamber provided basic information through the training program presented by the trainer, Ali Al-Harbi, from 4 pm to 9 pm.
Al-Otishan said that the young men and women underwent training at a rate of 6 hours a day by a trainer who has practical experience and conducted the business in the field and had a deep experience in all the details provided to the trainees.
He expressed his happiness with the remarkable interaction witnessed in the program through the special turnout on the program and the keenness to learn and benefit from the discussion.
The aim of the program is to increase the skill of the employees to achieve high performance, increase production, and identify the individual potential problems faced in the work environment, especially with customers, and develop the behavior of the individual and groups at different levels of regulation through raising the level of behavioral skill in dealing with others efficiently, processing and analyzing customer information and data, gaining customer loyalty and how to achieve and maintain customer satisfaction, and achieve the effects of managing customer experience on business performance (sustainability, growth, profit, efficiency and sales) and analyze customer experience through the use of different measurement methodologies (customer voice, customer satisfaction measurement, customer satisfaction indicators).
The program also tackles a number of important topics, including the distinguished customer service skills, maintaining employee behavior in all work situations, impact of customer service scheduling, meeting protocol and customer communication, ways to deal with women, the elderly, people with special needs and children, and the ideal ways to use the phone with customers, and other related topics.
